Assertiveness in the Workplace (7 hours) or Managing and Resolving Conflict in Teams (7 hours)
Students may chose one of these electives.
Assertiveness in the Workplace
- Assertiveness: what is it and why it matters
- Aggressive v. Submissive v. Assertiveness
- Learning to be assertive
- Manipulation v. Influencing
- How to give feedback
- Sticking to the bottom line
- Negotiating as equals
Managing & Resolving Conflict in Teams
- What is conflict? Identifying levels of conflict
- Appropriate conflict management style
- Barriers to effective communication
- Improving active listening skills
- Checking for understanding
- Being empathetic